Sunday, March 30, 2008

Odds and Ends

It's late -- 12:12 AM to be exact. I'm tired but my mind is going. I actually just got off of work at the bookstore about 40 minutes ago. I've been on my feet for 5 1/2 hours. So, this post may be a bit off from my usual posts. It's an attempt to declutter my brain so I can sleep.

Working at the bookstore has been interesting. Actually, working at the county has been interesting too. Anytime you have an ounce of customer service to perform -- its interesting. You learn a lot about people.

Anecdotes and Observations:

  • Communication is harder than you think. I'm coming to believe that listening is a lost art. Tonight, a girl bought a book. She wanted to spend the remainder of her gift card after we had already completed the transaction. She grabbed a chocolate bar with raspberry filling and had me use the card for it. I told her she owed $1.24 as the card didn't cover the entire thing. She began almost frantically looking for another item to total $1.24. Clearly, she didn't understand, had missed that she owed rather than still had money on the card.
  • In every business you get the regulars and the um, shall we say, irregulars. Tonight, we had a gentleman show up in his shirt, shoes, socks, and underwear -- briefs to be exact. He spent a long time reading on how to become a success. It made a coworker wonder if any of the books covered the importance of wearing pants . . . . This same coworker pointed out that the sign only said -- no shirt, no shoes, no service. It left out pants!
  • For my other job, I set up user accounts for the website. It's not as hard as it might sound. Anyway, I cannot begin to count how many people I have talked to who call and say they are having trouble with the site yet they have not actually tried putting in their user id and password that I emailed to them. It's almost if they assume that it won't work so they don't try it out.
  • At 11:15 PM it is impossible to alphabetize. This is particularly true when coworkers start naming off random letters to help you lose your place.
  • I work in a secular book store. Still, I would have thought that someone would have thought that a book on the Dali Lama might be out of place on the Easter table. Just a thought....
  • The saying goes that "The customer is always right." I think this is a gross overstatement. Customers will argue over the smallest thing even if it is printed in black and white. You can explain all you want, but often they won't listen until it comes from a manager. Sigh. This includes arguing over a 20% discount on a $1.50 paper.
  • For the county, we reject documents that don't meet certain standards. We print off a gold sheet that tells the company exactly why the document was rejected. I don't know if they don't read the sheet or just think that if they send t back through without having changed a thing, that it will magically make it. Some things get rejected several times for things that would be easy to fix.

You just never know what people are thinking (or not thinking)....


Digging for Pearls said...

I could use your help. I am trying to survey as many Christian women as I possibly can for a book I am writing.
If you have a few minutes, I would love your input on my blog in regards to the ten struggles that Christian women face. Thank you!

Renee Swope said...

This post of "people observations" cracked me up, Amy. You are SO funny!!!

Thanks for the laughter. I needed it as I prepare to lay my head down and hopefully sleep good tonight. We stayed up looking at a DVD of children waiting to be adopted last night until 1am this morning. Boy, I'm sleepy. I pray you get some good sleep tonight, too.