Thursday, October 28, 2010

Try Again Tomorrow

Honestly, my day job is pretty dull. We deal with facts and figures and land records and such. But occasionally, something happens to spice it up. Today was one of those days. A gentleman we have dealt with before -- in situations that were equally dizzying -- came in again today. At times he has been combative enough that my boss and I have told everyone else not to engage with him, but to let us do the talking. My boss was at lunch, so it fell to me. Sigh.

He wanted to see my boss and wanted to have a document recorded. I explained the process and that it wouldn't get recorded today. He pointed out that I was talking about public documents. Yes, I was. He went on to assure me that my boss knew what this was about (I later confirmed he didn't) and that he would personally record it by hand (everything in the office is now by computer). He then told me that even though I was management that I probably wasn't privy to the information and that the document would be recorded in a secret book and that the office of the governor was watching this particular document.

I never did get to see the doc. I ended up having to have my boss call him when he got back.

Of course the staff buzzed about it afterwards and through out words like conspiracy theory and crazy! We all laughed a bit.

Yes, the irrationality of the comments and the requests make us shake our heads. However, I wonder if I could be a touch more sensitive. Maybe kind is the right word. Part way through, I think I began to dismiss him. While it is easy to do, it isn't necessarily right. No, I cannot stand for hours discussing secret books that I do not apparently have clearance for, but I can listen attentively for 15 minutes and see if there is any way I can easy his anxiety or address a valid concern.

I get a chance to try again tomorrow. Apparently he is coming in to meet with my boss. So, we will see if I can do a better job, be a bit more compassionate.


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