Thursday, June 19, 2008

2 Words to Change Lives

One of the most positive things about working at the Barnes and Noble has been the people. I do not know if it is B&N culture wide, but in my store, there is a consistent demonstration of appreciation. "Thank you for getting up to cash-wrap so quickly." "Thank you for jumping in and helping Peggy with that cart." "Thank you for coming in when you weren't scheduled . . . ."

I have never been thanked so often for doing my job! It's what they pay me for. But thank you has a way of changing our perspective and in turn our lives.

I've generally been polite and said "Thank you." But now I notice myself doing it more and more -- particularly with people who may not get thanked. The other day I was at Meijer. One of the cashiers had been very helpful on something. I stood in line at customer service to tell the manager. In some ways it wasn't a big deal, but the manager noticed that I stood in line to tell him. He said, "Usually, the only time people come here is to complain."

On Monday I called Barnes and Noble's main office. I told them I just wanted to let them know how much I appreciated the "Thank you's" from all the managers and what a good working experience it has been because of it. They said they would pass it on to the regional person. Last night I ran in to grab a card and Mary (general manager) expressed her appreciation that I had called someone and told them that. Like the person above, she said they usually only hear something if it is negative. I told her that I could have just let her know, but I wanted someone bigger to know what a great job they were doing.

Many of us will be traveling the today or tomorrow and home again on Sunday for She Speaks. Travel stresses me and I get impatient. But I am going to remember how much thank you has meant to me and look for people to appreciate. I think it might change my whole travel experience!

Will you join me in the quest for showing appreciation even if someone is just doing their job?

Free Image Hosting

No comments: